General Water

ibrahim HASANOĞLU (Herşey Dahil)

If you come back to the rating three years later, you won't remember. We called them about a Beko dishwasher malfunction, and they said it was a faulty circuit board, so they took the machine away. They couldn't find a single circuit board for two months, but they couldn't install one. Then, they got annoyed by our persistent calls, saying no, no, no, no, no, tomorrow's tiles won't arrive, and finally found a circuit board, installed it, and brought it back two months later. If you're a service provider like this, shouldn't you always have a stock of supplies? We've been through two months of dishwashing. You're making people suffer...

yusuf tellioğlu

The refrigerator motor was broken and they said it needed to be replaced. They quoted a service fee of 26,000 TL, then lowered it to 20,000 TL. I said I'd talk to the boss, 20,000 TL was too much at that time. A new refrigerator cost 53,000 TL. I suggested we talk and ask for a discount, and if he agreed, we could have it done. The woman on the phone exploded, saying the boss never speaks to customers. We don't accept credit cards. There was no one to talk to. There's only one service technician and the woman who exploded. They operate on a "scam" basis. In short, their only goal is to rip off the customer. Stay away. Throw it in the trash. Buy a new one and don't even bother dealing with them. So what did I do? I called another technician I knew and had a new original motor installed for 10,000 TL. I ended up buying air and gas from Pratik Teknik.

Esenevler Ümraniye

I gave them my Electrolux vacuum cleaner because the rechargeable battery was dead and needed replacing.
They spent four whole weeks working on it, then called me saying they'd fixed it and told me to come pick it up.
I went and picked it up, tried it at home, and NO, THEY HADN'T DONE ANYTHING.
I gave it back, and when I said they hadn't done anything, the woman who owned a dog there angrily told me not to raise my voice to cover up her guilt. I called Electrolux customer service, and thankfully they directed me to the Erenköy branch.
They fixed it and delivered it to me within two days.

Tuna Biltekin

I called on Friday and they gave me an appointment for Saturday. They said they would call before coming, but they didn't call all day and didn't come. When I called at 3 PM to ask when they would arrive, the woman who answered said she would call the team and let me know. She didn't call until 3:45 PM. I called back. She said they would arrive between 4 PM and 6 PM. They kept me stuck at home all day. Then at 6 PM, the same secretary called and said they would arrive between 6 PM and 7:30 PM. They made me watch a movie about how to be stuck at home on a Saturday. I canceled the appointment. You should only choose this service if you're someone who's unemployed and willing to wait endlessly.

Hakan Öztürk

They haven't been able to fix a refrigerator problem for 2.5 months. They said the motherboard was faulty, replaced it, and took the money upfront. Nothing has been fixed. From the technical team to the women on the phone, the answers they gave and the service they provided were terrible; we fell for them, don't let yourselves fall for them. They won't refund the money. They came 20 times during the COVID-19 pandemic and couldn't fix a single problem. A terrible company.